Moving to the Cloud
Enhance your User Experience with A FREE PHONE or rebate towards a higher-end device.
Move Up to the Cloud With Univerge Blue Connect
Enhance your Customer Experience with A FREE ENGAGE CORE CONTACT CENTER for every CONNECT PRO, PRO PLUS & "With" Teams User License
- Agent Login
- Smart Greetings - Q-Depth & ETA
- Monitor, Whisper and Barge
- Real-Time Wallboard
- Active Agent Activity Report
- Historical Reports
- Establish & Track SLAs
- Alert on Max Calls in Queue
- View Callers Waiting in Queue
9 Ways Your Aging Phone System is Putting Business Success on Hold
Whether it's a question about a product or service, a new order, a support issue, or simply trying to pay a bill, customers still want to pick up a phone and talk to someone at your company. In other words, despite all the advances in technology, people still need a human connection—and a phone call provides just that.
3 Ways Cloud Phone Systems Benefit Your Business
The phone is the front door for customers to your business and the primary tool for your employees to collaborate and get work done. Research indicates 65% of people still prefer to contact a business by phone versus only 24% who prefer a web form. And by 2021, it's estimated that 72.7% of the U.S. population will have a smartphone. Despite this, many businesses still rely on old phone technology that was installed before the smartphone was even invented. These legacy phone systems usually require a hard-wired phone switching system - a server box tangled in wires and randomly blinking lights, often hidden in a closet – that routes calls and manages telephone lines and phone features.
