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All the Comforts of Home.
All the Productivity of the Office.
With the escalating price of office space in many parts of the country and the rising
cost for transportation and parking facilities, businesses are looking for ways
to minimize space and reduce commuter impact. The concept of working at home or
in satellite offices has become a viable solution to address these demands. More
large and small companies are eliminating or, at the least, cutting down on the
expenses involved in operating large call centers or multiple offices in high-priced
locations by extending their offices to suburbs and employee home offices.
NEC's remote telephony solutions can provide access for remote offices and employee
home offices to the enterprise's common facilities, with little or no difference
in the services provided to callers. The flexible home office has been proven to
promote employee retention and allows for employees to apply commuter time to more
productive work for their organization.
Remote employees can be added on-demand to their company's call centers to take
calls during peak hours, when a special promotion or event is going on to generate
higher call volumes than normal, or even during lunch breaks for the on-site call
consultants.
Remote offices can be located in other cities and time zones for the call centers
to take calls after the other call centers have closed for the day. One call center
can handle calls for the entire company after hours for repair, service or other
problems. These remote offices can mean access to lower cost of living communities
and can tap areas of the country that have qualified employees with lower salary
requirements, while simultaneously containing office expenses.
NEC is constantly developing their Private Branch eXchanges (PBX) systems to enhance
versatile call center and networking applications. The ability to extend the system's
reach to remote and home offices over a wide range of technologies translates into
the best customer service available.
View NEC PBX Products
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