Enterprise Solution Products
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Future-Proof Your Enterprise.
With today's economy and demanding public needs, businesses are under constant pressure
to perform at their highest production and service levels in order to retain loyal
customers. This pressure is increased as companies try to meet employee needs for
better working conditions, shorter hours, more money and continued training and
education.
NEC products and services are designed to fulfill the needs of enterprise business
customers and employees while maintaining the basic requirement to make money. With
NEC communications products, applications and services, today's enterprise businesses
can provide systems with over 24,000 ports and have all of their communications
systems and networking needs met through one vendor.
With the choice of form factor that suits customer needs NEC telephone systems and
networks have special applications to meet all enterprise business needs. For example,
in a call center environment, NEC systems can direct incoming calls to the correct
call center contact based on the number called. In addition, the caller may be directed
to a client's personal representative who can have an automatic computer screen
pop up with this client's profile and preferences. When all agents in a call center
are busy, calls go into a queue.
The caller may then be offered the option to be automatically called back without
losing their place in queue. Prior to returning the callback, the agent will receive
an automatic notification as to whom they are calling. The callback application
leaves a flag in the queue corresponding to the caller and after recording the callback
message that the agent will hear, releases the incoming trunk and the IVR port.
This stops the charges on the incoming 800 number and frees the line for another
caller, while allowing the queued caller to take care of other business until he
or she is called back.
Communicating from one location to another within your enterprise is done via networking
the systems using standard Public Switching Telephone Network (PSTN) facilities
or via a customer provided Wide Area Network (WAN). This is one of the core capabilities
of NEC's enterprise communications systems, which gives users large-scale functionality
and flexibility within the enterprise.
NEC's Fusion Call Control Signaling (FCCS), which provides a "Fusion Link," between
each node in the network, allows every system to communicate directly with all other
systems within the network. The IP protocol utilized in the Fusion network allows
the customer to experience the enhanced feature transparency provided by this networking
protocol.
This transparency is possible because as network information is added or deleted
all FCCS nodes correlate these changes into their own databases. In this manner,
all nodes are aware of network changes that are made and because this network information
resides locally within every node of the network, call processing/handling and feature
interaction/integration is enhanced.
The versatility of NEC products meets the needs of enterprise businesses as they
grow, protecting their investment as they migrate to new technologies.
« Communication Solutions