« Communication Solutions
The contact center is your central point of contact with your customers. That's
why NEC Unified Solutions offers a broad range of contact center solutions – addressing
the needs of contact centers from very small to very large; from loosely structured
groups with informal agents to organizations with dedicated agents; from contact
centers with straightforward applications serving single customer types to those
with complex applications serving a wide variety of customers.
- Do you need a strong framework to support customer contacts? NEC Unified Solutions
provides powerful, fully-integrated systems to address your contact center 's communication
needs.
- Are you trying to evaluate your contact center's performance and plan for the future
without adequate statistical information? Our management information systems offer
detailed information on agent productivity, system performance and performance of
the contact center as a whole. This data can be used for real-time productivity
management as well as creating the historical foundation for analysis and planning.
- How do your customer's perceive your contact center? Our contact center applications
can help you improve that critical first impression by increasing customer access
options and alternatives, streamlining customer transactions and creating a closed-loop
system with contact follow-up.
- Could your contact center be more efficient? Could it work in a more cost-effective
manner? NEC Unified Solutions' products and applications for contact centers enable
you to enhance agent productivity; implement workforce management for forecasting,
scheduling and tracking schedule adherence; streamline your processes, procedures
and reporting through workflow management; and support the performance supervision
critical for evaluation, quality assurance and training.
- Do you offer your customers a choice in how to contact you? Can you maintain consistent
functionality and information regardless of the media type used? We support customer
loyalty initiatives with multimedia access technologies, allowing you to create
consistent customer handling combined with the ability to prioritize customers and
customer contacts for preferred or expedited handling.
The wide range of products, applications and services available from NEC Unified
Solutions are designed to provide contact centers with a framework that enables
exceptional customer service and supports organizational efficiency. Our solutions
address your most important needs: increasing your ability to respond, measuring
performance, enhancing customer satisfaction, increasing management effectiveness
and developing customer loyalty.
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« Communication Solutions